Shipping Policy
We work with several national courier companies to deliver your orders.
1. Shipping Charges
Gossip Store provides free and express shipping on orders worth Rs. 1000 and above and will attract a shipping charge of Rs. 100 on orders below Rs. 1000.
2. When can I expect delivery?
We understand the pain of anticipation! Hence, we aim to dispatch most orders from our warehouse within 24 hours after the order is confirmed. However, each location has a different delivery time frame committed by the courier partner. As soon as your package ships, you will receive an email with your package tracking information. You can conveniently track your order using the tracking code provided, which will display the estimated delivery timeline from our courier partner.
3. How will my order be shipped?
We use several national courier services to deliver your order to your doorsteps. We are bound in coverage by their reach even though we use some of India's largest logistics companies for shipping. If your address is in a location not served by them, we will contact you to find an alternative solution to make your products reach you.
4. Do you ship internationally?
No, we do not ship Gossip Store collections internationally as of now.
5. An item is missing from my shipment.
This is very rare, as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, please contact us immediately within 2 working days at +91 9751566422, WhatsApp us at +91 89513 83076 or email us at sales@gossipstore.in
Important Notes
1. In the unlikely event we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.
2. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account or via Google Pay. If you believe that the packaging has been tampered with or damaged, please refuse to take delivery of the package and call our customer care at +91 9751566422, WhatsApp us at +91 89513 83076 or email us at sales@gossipstore.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
3. Some locations in India are served by India Post. In case a Cash-on-Delivery order is shipped through VPP service of India Post, then India Post might levy an additional charge of 5% of the invoice value, which will be collected by the local post office at the time of delivery.
4. Goods received need to be acknowledged upon delivery at the given address. We take no responsibility for the acknowledgement given by any alternative person other than the person ordering the product at the address mentioned while placing the order. Since the transactions are authorised by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
Returns
Due to COVID-19, we will not accept any returns except for manufacturing defects.