It is important to understand the exchange and return policy of a product before purchasing it online. Here is everything you need to know about Gossip’s return and exchange policy.

We assure you that all the products have gone through a thorough quality check inspection and have been handled with care until they are packed. Our delivery executives also make sure that the products are delivered to your doorstep with utmost care.

However, in case of any unforeseen circumstances, if you receive a damaged/ faulty product, then we request you to understand the following limitations and conditions for return or exchange.

We aim to provide the best customer service to our users beginning from placing an online order to initiating a return. While transacting on the Gossip Platform, you can expect a hassle free experience in returning or exchanging the product that you have ordered and can rely on us as your most preferred lingerie shopping destination.

You can also contact us at +91 8951383076 or get in touch with our Support Portal immediately.

Applicability of the policy

1. By agreeing to use the Gossip Platform and/ or initiating a request for purchase of products on Gossip Platform, you agree to the bond by the terms and conditions contained in this policy without any alteration. If you do not agree to the terms and conditions contained in this policy, you are advised not to transact on the Gossip Platform. 

2. Please note that we may from time to time change the terms and conditions of the policy that govern your return, refund or cancellation of an order for products on the Gossip Platform. Every time you wish to use the Gossip Platform, please check the policy to ensure you understand the terms that apply at that time. 

When Are Products Not Eligible For Return/ Exchange?

Gossip doesn’t accept returns / exchange of products that fall under the categories mentioned below:

1.       Worn products

2.      Products with missing tags

3.      Soiled, stained products with glitter or any other particles

4.      Products that look washed or used

5.      Products that you buy on clearance sale are not eligible for return irrespective of whether you dislike the style, colour, quality, or size

6.      Products that emit perfume, lotion fragrance or body odour

7.      Products cannot be accepted for return without their original packaging

8.      Gossip often provides exciting offers and products bought using seasonal offers, promotional offers, coupon codes, or other special offers cannot be exchanged unless they are damaged/ faulty

9.      A product can be exchanged only once. Hence, exchanged products are not eligible for returns or refunds

It is important to understand that the above mentioned products are not eligible for return/exchange and will be returned back to the customer at the customer’s expense.

Which Products Cannot Be Returned/ Exchanged?

Gossip has been following strict guidelines regarding the hygiene of intimate wear even before the pandemic started. Therefore, the following products cannot be returned due to intimate hygiene reasons:

1.       Panties

2.      Shapewear

3.      Lingerie Sets

The list mentioned above ultimately means that you can return / exchange the following items given a size issue or damage in the product. Exchange processing depends on availability and customer preference.

Process Of Return/ Exchange?

If your products meets the above policies of Gossip, then they are eligible for return/ exchange, and here is how to do it:

·       Products can be returned / exchanged within 7 days of delivery.

·       You can directly place an order exchange by calling the Gossip Help Line at +9189513 83076 and get the help of our customer care agents to return or exchange your products.

·       You can also connect with us through our Support Portal by writing an email to us. The email subject should contain the order ID for reference and attach a few images of the product to understand your issue further.

·       Once the return / exchange is accepted. You can send the product by courier to our address.

Customers should kindly note that picking up of product doesn’t guarantee that the return / exchange is approved.

Our examination team will go through the products first before approving your request for return / exchange within the next 4-7 business days. Therefore, it is important that you:

1.       Properly fold and pack the product in the same packaging as received.

2.      Ensure that all the tags are attached.